Frequently Asked Questions:


What are your lead times?

Approximately 3 - 4 weeks from the deposit payment received to the supply & delivery.


Your windows come boxed/funished/painted?

Yes, all our windows and doors come as fully functional boxed windows, box frame and sash!

They are fully furnished, and fully painted with 4 coats of microporous paint! All included in the quoted price, no hidden extras!


How come your windows are so much lower in price, compared to other bespoke window manufacturers?

Our business model is based on cutting fixed costs which in the current economic climate is crippling many businesses.

We do not have fancy showrooms nor big offices, we have mobile units going to customer directly with samples. Thus cutting exorbitant costs which we can pass on directly to the customer.


Will my new conservatory need planning permission?

As a rule you do not usually need to apply for planning permission from your local authority, with the following exceptions:

  • Detached and semi-detached houses; If the conservatory increases the overall volume of the original house by whichever is greater - 70m or 15% of the volume up to maximum of 115m. An original house is defined as how house was first built or as it stood on 1st July 1948. If the house was built before 1948 then subsequent extensions will count against the allowance.
  • Terraced or end-of-terrace houses; If the conservatory increases the overall volume of the original house by whichever is greater - 50m or 10% of the volume up to a maximum of 115m.
  • The house is a listed building or in a conservation area.
  • A condition was imposed on the estate when it was built that removes the permitted right to build an extension/conservatory, without prior approval of the local authority.
  • A covenant was imposed by the house builder, applicable for a limited period after completion of the construction work.
  • The conservatory (and any previous extensions) will occupy more than 50% of the original garden area.
  • The conservatory is not intended for purely domestic use.
  • Any part of the conservatory encroaches over the boundary of the property.
  • The conservatory is on any wall fronting the highway (including public footpaths, bridle ways and byways.
  • Any part of the conservatory is closer to the highway than the original house.

I want the French doors on the side rather than the front can this be done?

Yes. We make each conservatory to your requirements so doors and opening windows can be positioned to suit your needs.

How does the order process work?

Once you are happy with your final specification and quote, ordering your conservatory is simple.

  • Place a deposit
  • Base plans sent so that you or your builder can begin foundations and dwarf wall (if specified)
  • The balance is paid on the delivery date of your choice - this can be anytime from 10 working days from placing your order

What building regulations apply to a conservatory?

Conservatories are classed as temporary structures, and as such do not generally have to conform to Building Regulations. To qualify as a conservatory for exemption from Building Regulations the building must:

  • Have a roof with transparent or translucent material for at least 75% of its area.
  • Have walls glazed with transparent material for at least half their area.
  • Be sited at ground level.
  • Be under 30m floor area.
  • Have an external grade door between house and conservatory. (Should you wish to create an open-plan conservatory we can advise on suitable glazing to ensure compliance with Building Regulations).
  • Have a heating system (if any), which is separate from the central heating for the main house or which can be separately controlled (e.g. with thermostatic radiator valve or on/off switch).
  • Comply with Building Regulations Part N and be glazed with toughened safety glass.


You cannot install any plumbing or drainage in a conservatory without seeking Building Regulation approval.

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